- Our Policies
- Orders within the Continental USA
- Returning a Gift
- Damaged Products; Incomplete Orders; Incorrect Products
- Additional Important Notes
- Our Policies
- We want you to love what you buy here. We believe that our high-quality products build a link between the artist and you, our customer, while providing jobs to working artists around the world. Our extraordinary customer services is about treating our cutomers with the highest regard..
- Orders within the Continental USA
- Refunds are available for up to 30 days from the date you received your order. Within 30 days, we will refund your cash or check, or credit your charge card. To qualify for a refund you must request a Returned Merchandise Authorization (RMA). To request an RMA, please e-mail orders@eyeforthefind.com and include the Ofer ID number for your purchase. If your return is the result of an error by Eye for the Find, we will provide you with a prepaid return label. We also will refund all applicable shipping costs paid to return the product to our facility. If your return is not the result of an error by Eye for the Find, you will be responsible for all shipping costs incurred for the order, including the cost to return the product.
- Shipping Returned Products: We advise you to use a reliable carrier that offers tracking (i.e., UPS, Federal Express, or the US Postal Service with a tracking number). You are responsible for assuring that the product arrives at the return center in its original, unaltered condition.
- Sorry, but after 30 days we cannot offer a refund.
- Returning a Gift
- If you have received a gift from Eye for the Find and would like to return it, you may do so by requesting an REM via e-mail at orders@eyeforthefind.com during the 30-day period following the original delivery date of the order. As soon as the return is received, we will issue you a check. Please know that we will not alert the person who gave the gift of your return request.
- Damaged Products; Incomplete Orders; Incorrect Products
- At Eye for the Find, your satisfaction is our priority. If you have received a damaged product, an incomplete order, or incorrect producs, please e-mail us immediately at orders@eyeforthefind.com . In your message, please include your name, e-mail address and Order ID number. Please provide as much information as possible about the problem.
- If you received incorrect merchandise due to our error, we will send you a pre-paid RMA for your return.
- Any products that might be missing from your order or damaged will be replaced as soon as possible at no additional charge to you, including shipping.
- Additional Important Notes
- All our products are handmade. Inherent in the handmade process are some minor variations. We believe this uniqueness is part of the beauty of handcrafted goods. However, if you are not pleased with your product, please return it within 30 days according to the instructions detailed above. Refunds are not available if the returned products have been damaged, used, or altered in any way before arriving at our Returns Center.
